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4.7. Troubleshooting

  1. In Internet Explorer 7 (IE7), when using the FE User Map plugin in the Backend, occasionally a slow server connection will cause an error when adding a new Frontend User in your Storage Folder.

    Internet Explorer cannot open the site http://www.yoursite.com/typo3/alt_mainhttp://www.yoursite/typo3/alt_mainOperation aborted.

    To work around this issue, open the Ext Manager Module, and ensure you can view Loaded extensions. Scroll down to the WEC Map extension and click on the WEC Map link (the words). Uncheck the Enable map in FE user records and then click the Update button.

  2. Some users who have large numbers of Frontend User records may discover that many of their users do not receive geocoding from Google. This issue may be caused because of your host server's firewall that interprets multiple geocoding requests and replies from Google.com as a Denial of Service Attack.

    To work around this issue, contact your host and ask them to whitelist google.com for your domain.

  3. Sometimes the marker bubbles appear to be empty or appear to be missing either a title or a description. The reason for that is the font color used for headlines and body text across the whole website. If either is set to white font color, it will also render the headlines and/or body text white, making the marker bubbles appear empty. To fix it, make sure you change the CSS style for the map element fonts; it uses the class “tx-wecmap-map”, so you could add the following to your CSS styles file:

    .tx-wecmap-map {color: black;}

    .tx-wecmap-map p {color: black;}