FAQ

Q: Everything works fine, but no email is sent out.

A: Try to add this into your TS-template (setup):

plugin.tx_thmailformplus_pi1.emailParameter = -f automailer@yourdomain.com

As email address you have to insert a valid address that exists on the server. Some providers only send out emails having this additional parameter.

Q: After upgrading the email is not sent and no redirection is taking place after submitting the form.

A: Make sure you have added the hidden field  called “submitted” with the value “1” to your form.

Still not working? Did you attach the modified HTML-Template to the mailformplus element after changing it? Because the system works with a copy of the original HTML-Template!

Q: The email is sent two times.

A: Should be fixed since 3.0.3 – if not: in some cases the problem seems to be connected with the “autoparser” functionality

Q: I have installed the module and created a mailformplus record, but the form does not show up on the page.

A: You also need to insert a “plugin” content element on the page with the plugin “mailformplus”

Q: I want to export the submitted fields via the mailformplus backend module as CSV file. But i cann't get it out in one file (it tells me that several different forms were found and saved)

A: This happens if you use CHECKBOXES in your form. Please use the new functinality (since 3.1) to save the submitted data into a database table of your own choice. (see manual)

Q: The system seems to work – i get redirected to the page i configured – but i don't receive an email:

A: Make sure the “email sender” is a vaild domain that is hosted on the server. (Some mailservers are configured like this that they don't allow you to send emails from a domain that is not hosted on the server – this is for safety reasons because otherwise you could be able to send e.g. From @ibm.com or something like this)

Q: I'm using mailformplus several times within one project. When i change something within the form, i have to search end edit all mailformplus elements -is there a better solution to this?

A: Yes! Since 3.5.0 you can define all fields you normally fill out in the mailformplus element in TypoScript. See section “General TypoScript” for more information. Tipp: you have to leave the fields blank in the mailformplus element in order that the TypoScript defaultvalues are taken.