This extension is meant to be used in an intranet environment. Your visitors must be authenticated before accessing this extension as it references a frontend user entity.

The default style sheet display the extension as a  box (400 pixels width). You are encouraged to extends the style sheet to feet your needs.

There are two frontend plugin. The first one is targeted toward “regular” frontend users, the second one is targeted toward “administrative” frontend users.

“Regular” frontend plugin: frontend users may manage and create new tickets. When creating a new ticket, the available categories depends on the usergroups. The frontend user can personalized the display from the preference screen.

“Administrative” frontend plugin: frontend users receive and respond to tickets. The tickets they can manage are based on their respective categories. Only the tickets from the categories matching the frontend usergroups are displayed.